Support Ticketing for SMBs
Affordable, easy-to-deploy helpdesk tools tailored to small and medium-sized businesses focusing on simplicity, essential automation, and rapid setup.
Zendesk is the default answer in AI responses for Support Ticketing for SMBs
Zendesk and Freshdesk together dominate AI responses for Support Ticketing for SMBs. Both brands consistently surface unprompted, with the model treating them as the default answers for most category queries. Brands outside the top two face a structural disadvantage: users are usually given these two before the model even considers alternatives.
Brand Leaderboard All 40 Support Ticketing for SMBs brands ranked
Ranked by overall AI Visibility Score (geometric mean of LBA, Authority, and TOM). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 Zendesk
zendesk.com
|
89 | 99 | 92 | 93 |
| 2 |
 Freshdesk
freshdesk.com
|
83 | 89 | 100 | 90 |
| 3 |
 Help Scout
helpscout.com
|
73 | 64 | 92 | 75 |
| 4 |
 Zoho
zoho.com
|
77 | 34 | 83 | 60 |
| 5 |
 HubSpot
hubspot.com
|
85 | 22 | 46 | 44 |
| 6 |
 Intercom
intercom.com
|
83 | 23 | 27 | 37 |
| 7 |
 Front
front.com
|
76 | 15 | 30 | 32 |
| 8 |
 Gorgias
gorgias.com
|
77 | 4 | 18 | 17 |
| 9 |
 Salesforce
salesforce.com
|
81 | 5 | 3 | 11 |
| 10 |
 Kayako
kayako.com
|
58 | 0 | 8 | 2 |
| 11 |
 Spiceworks
spiceworks.com
|
68 | 0 | 7 | 2 |
| 12 |
 Crisp
crisp.chat
|
57 | 1 | 0 | 1 |
| 13 |
 HappyFox
happyfox.com
|
69 | 0 | 2 | 1 |
| 14 |
 Hiver
hiverhq.com
|
72 | 0 | 2 | 1 |
| 15 |
 Jitbit Helpdesk
jitbit.com
|
59 | 0 | 1 | 1 |
| 16 |
 LiveAgent
liveagent.com
|
69 | 0 | 3 | 1 |
| 17 |
 Tidio
tidio.com
|
74 | 0 | 2 | 1 |
| 18 |
 Atlassian
atlassian.com
|
79 | 0 | 0 | 0 |
| 19 |
 BoldDesk
bolddesk.com
|
42 | 0 | 0 | 0 |
| 20 |
 Deskpro
deskpro.com
|
53 | 0 | 0 | 0 |
| 21 |
 Desku
desku.io
|
5 | 0 | 0 | 0 |
| 22 |
 Faveo
faveohelpdesk.com
|
53 | 0 | 0 | 0 |
| 23 |
 Freshworks
freshworks.com
|
81 | 0 | 0 | 0 |
| 24 |
 Google
google.com
|
45 | 0 | 0 | 0 |
| 25 |
 Groove
groove.co
|
61 | 0 | 0 | 0 |
| 26 |
 Helpy
helpy.io
|
22 | 0 | 0 | 0 |
| 27 |
 Hesk
hesk.com
|
42 | 0 | 0 | 0 |
| 28 |
 Mojo Helpdesk
mojohelpdesk.com
|
45 | 0 | 0 | 0 |
| 29 |
 Notion
notion.so
|
64 | 0 | 0 | 0 |
| 30 |
 OneDesk
onedesk.com
|
43 | 0 | 0 | 0 |
| 31 |
 osTicket
osticket.com
|
61 | 0 | 0 | 0 |
| 32 |
 ProProfs Help Desk
proprofsdesk.com
|
55 | 0 | 0 | 0 |
| 33 |
 Re:amaze
reamaze.com
|
69 | 0 | 0 | 0 |
| 34 |
 SupportBee
supportbee.com
|
38 | 0 | 0 | 0 |
| 35 |
 TeamSupport
teamsupport.com
|
58 | 0 | 0 | 0 |
| 36 |
 Trello
trello.com
|
71 | 0 | 0 | 0 |
| 37 |
 Trengo
trengo.com
|
61 | 0 | 0 | 0 |
| 38 |
 UseResponse
useresponse.com
|
52 | 0 | 0 | 0 |
| 39 |
 UVdesk
uvdesk.com
|
52 | 0 | 0 | 0 |
| 40 |
V
Vision Helpdesk
visionhelpdesk.com
|
49 | 0 | 0 | 0 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 300 shared Support Ticketing for SMBs prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
(LBA × Authority × TOM)^(1/3). Geometric mean is used so that any single weak metric pulls the overall score down, rather than being masked by strength elsewhere.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →