On-Premise Ticketing Systems
Self-hosted case-management software installed within a company's own infrastructure that offers full control over data, customization, and integrations.
Highest overall AI Visibility Score in this industry.
Highest score on the Authority metric in this industry.
ManageEngine ServiceDesk Plus leads the On-Premise Ticketing Systems category in AI responses
ManageEngine ServiceDesk Plus is the most consistently-surfaced brand when users ask AI assistants about On-Premise Ticketing Systems, but not to the point of monopolising the conversation. Atlassian and a handful of others appear regularly, giving users a reasonable set of alternatives to compare. The top of this leaderboard is where most of the AI-driven traffic will go.
Brand Leaderboard All 33 On-Premise Ticketing Systems brands ranked
Ranked by overall AI Visibility Score (smoothed geometric mean of LBA, Authority, and TOM with an LBA-based floor on Authority and TOM, see methodology). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 ManageEngine ServiceDesk Plus
manageengine.com
|
79 | 55 | 84 | 72 |
| 2 |
 Atlassian
atlassian.com
|
81 | 39 | 71 | 61 |
| 3 |
 GLPI
glpi-project.org
|
62 | 49 | 59 | 56 |
| 4 |
 osTicket
osticket.com
|
60 | 46 | 47 | 51 |
| 5 |
 Zammad
zammad.com
|
65 | 54 | 38 | 51 |
| 6 |
 Znuny
znuny.org
|
51 | 13 | 42 | 31 |
| 7 |
 OTRS
otrs.com
|
70 | 7 | 39 | 29 |
| 8 |
 Request Tracker
bestpractical.com
|
66 | 12 | 27 | 29 |
| 9 |
 Freshworks
freshworks.com
|
71 | 7 | 32 | 27 |
| 10 |
 TOPdesk
topdesk.com
|
66 | 7 | 27 | 25 |
| 11 |
 BMC Remedy
bmc.com
|
77 | 8 | 15 | 22 |
| 12 |
 OTRS / Znuny
znuny.com
|
63 | 6 | 17 | 21 |
| 13 |
 FreeScout
freescout.net
|
44 | 8 | 18 | 20 |
| 14 |
 Zendesk
zendesk.com
|
84 | 8 | 9 | 20 |
| 15 |
 Jitbit Helpdesk
jitbit.com
|
58 | 6 | 14 | 19 |
| 16 |
 Kayako
kayako.com
|
54 | 5 | 14 | 18 |
| 17 |
 Spiceworks
spiceworks.com
|
64 | 6 | 10 | 18 |
| 18 |
 CA Service Desk Manager
broadcom.com
|
67 | 7 | 7 | 17 |
| 19 |
 Deskpro
deskpro.com
|
60 | 6 | 6 | 15 |
| 20 |
 Ivanti Service Manager
ivanti.com
|
61 | 6 | 6 | 15 |
| 21 |
 SolarWinds Web Help Desk
solarwinds.com
|
57 | 6 | 8 | 15 |
| 22 |
 SysAid
sysaid.com
|
60 | 6 | 6 | 15 |
| 23 |
 UVdesk
uvdesk.com
|
50 | 5 | 10 | 15 |
| 24 |
 InvGate Service Desk
invgate.com
|
55 | 5 | 5 | 14 |
| 25 |
 KACE
quest.com
|
55 | 5 | 5 | 14 |
| 26 |
 Hesk
hesk.com
|
43 | 4 | 6 | 12 |
| 27 |
 Issuetrak
issuetrak.com
|
46 | 5 | 5 | 12 |
| 28 |
 OTOBO
otobo.de
|
44 | 4 | 5 | 12 |
| 29 |
V
Vision Helpdesk
visionhelpdesk.com
|
47 | 5 | 5 | 12 |
| 30 |
 Alloy Navigator
alloysoftware.com
|
34 | 3 | 3 | 9 |
| 31 |
 SupportPal
supportpal.com
|
31 | 3 | 3 | 8 |
| 32 |
 HelpDeskZ
helpdeskz.com
|
24 | 2 | 2 | 7 |
| 33 |
 Trudesk
trudesk.io
|
25 | 3 | 3 | 7 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 258 shared On-Premise Ticketing Systems prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
composite = ((LBA + 5)(Authority + 5)(TOM + 5))^(1/3) - 5. The floor keeps brands the model clearly recognises but doesn't yet recommend from collapsing to zero, while a single genuinely weak metric still pulls the composite down. Full methodology.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →