On-Premise Ticketing Systems
Self-hosted case-management software installed within a company's own infrastructure that offers full control over data, customization, and integrations.
Highest overall AI Visibility Score in this industry.
ManageEngine ServiceDesk Plus leads the On-Premise Ticketing Systems category in AI responses
ManageEngine ServiceDesk Plus is the most consistently-surfaced brand when users ask AI assistants about On-Premise Ticketing Systems, but not to the point of monopolising the conversation. GLPI and a handful of others appear regularly, giving users a reasonable set of alternatives to compare. The top of this leaderboard is where most of the AI-driven traffic will go.
Brand Leaderboard All 33 On-Premise Ticketing Systems brands ranked
Ranked by overall AI Visibility Score (geometric mean of LBA, Authority, and TOM). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 ManageEngine ServiceDesk Plus
manageengine.com
|
79 | 55 | 84 | 72 |
| 2 |
 GLPI
glpi-project.org
|
62 | 49 | 59 | 56 |
| 3 |
 osTicket
osticket.com
|
60 | 46 | 47 | 51 |
| 4 |
 Zammad
zammad.com
|
65 | 54 | 38 | 51 |
| 5 |
 Znuny
znuny.org
|
51 | 13 | 42 | 30 |
| 6 |
 Request Tracker
bestpractical.com
|
66 | 12 | 27 | 28 |
| 7 |
 OTRS
otrs.com
|
70 | 6 | 39 | 26 |
| 8 |
 FreeScout
freescout.net
|
44 | 8 | 18 | 19 |
| 9 |
 TOPdesk
topdesk.com
|
66 | 3 | 27 | 17 |
| 10 |
 UVdesk
uvdesk.com
|
50 | 4 | 10 | 13 |
| 11 |
 BMC Remedy
bmc.com
|
77 | 0 | 15 | 2 |
| 12 |
 Ivanti Service Manager
ivanti.com
|
61 | 0 | 5 | 2 |
| 13 |
 Jitbit Helpdesk
jitbit.com
|
58 | 0 | 14 | 2 |
| 14 |
 Kayako
kayako.com
|
54 | 0 | 14 | 2 |
| 15 |
 OTRS / Znuny
znuny.com
|
63 | 0 | 17 | 2 |
| 16 |
 SolarWinds Web Help Desk
solarwinds.com
|
57 | 0 | 8 | 2 |
| 17 |
 Spiceworks
spiceworks.com
|
64 | 0 | 10 | 2 |
| 18 |
 Zendesk
zendesk.com
|
84 | 0 | 9 | 2 |
| 19 |
 Atlassian
atlassian.com
|
81 | 0 | 3 | 1 |
| 20 |
 HelpDeskZ
helpdeskz.com
|
24 | 0 | 1 | 1 |
| 21 |
 Hesk
hesk.com
|
43 | 0 | 6 | 1 |
| 22 |
 OTOBO
otobo.de
|
44 | 0 | 5 | 1 |
| 23 |
 SysAid
sysaid.com
|
60 | 0 | 3 | 1 |
| 24 |
 Alloy Navigator
alloysoftware.com
|
34 | 0 | 0 | 0 |
| 25 |
 CA Service Desk Manager
broadcom.com
|
67 | 0 | 0 | 0 |
| 26 |
 Deskpro
deskpro.com
|
60 | 0 | 0 | 0 |
| 27 |
 Freshworks
freshworks.com
|
71 | 0 | 0 | 0 |
| 28 |
 InvGate Service Desk
invgate.com
|
55 | 0 | 0 | 0 |
| 29 |
 Issuetrak
issuetrak.com
|
46 | 0 | 0 | 0 |
| 30 |
 KACE
quest.com
|
55 | 0 | 0 | 0 |
| 31 |
 SupportPal
supportpal.com
|
31 | 0 | 0 | 0 |
| 32 |
 Trudesk
trudesk.io
|
25 | 0 | 0 | 0 |
| 33 |
V
Vision Helpdesk
visionhelpdesk.com
|
47 | 0 | 0 | 0 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 258 shared On-Premise Ticketing Systems prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
(LBA × Authority × TOM)^(1/3). Geometric mean is used so that any single weak metric pulls the overall score down, rather than being masked by strength elsewhere.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →