Customer Success Platforms
Tools designed to help customer success teams monitor product usage, manage renewals and churn risk, and drive expansion through health scoring and playbooks.
Gainsight is the default answer in AI responses for Customer Success Platforms
When users ask ChatGPT, Claude, or Gemini about Customer Success Platforms, Gainsight is the brand that surfaces first - unprompted, consistently, and usually at the top of any list the model generates. ChurnZero is a close second, but the gap between them is meaningful. If you're competing in this space and you're not in the top handful, you're effectively invisible to AI-driven discovery.
Brand Leaderboard All 39 Customer Success Platforms brands ranked
Ranked by overall AI Visibility Score (geometric mean of LBA, Authority, and TOM). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 Gainsight
gainsight.com
|
79 | 100 | 100 | 93 |
| 2 |
 ChurnZero
churnzero.com
|
73 | 80 | 91 | 81 |
| 3 |
 Totango
totango.com
|
66 | 64 | 91 | 73 |
| 4 |
 Planhat
planhat.com
|
67 | 60 | 83 | 70 |
| 5 |
 Vitally
vitally.io
|
57 | 34 | 69 | 51 |
| 6 |
 Catalyst
catalyst.io
|
47 | 26 | 70 | 44 |
| 7 |
 ClientSuccess
clientsuccess.com
|
41 | 14 | 66 | 34 |
| 8 |
 HubSpot
hubspot.com
|
86 | 11 | 17 | 25 |
| 9 |
 Salesforce
salesforce.com
|
91 | 4 | 17 | 17 |
| 10 |
 Custify
custify.com
|
45 | 5 | 13 | 14 |
| 11 |
 Zendesk
zendesk.com
|
91 | 0 | 11 | 2 |
| 12 |
 Intercom
intercom.com
|
84 | 0 | 1 | 1 |
| 13 |
 Kapta
kapta.com
|
34 | 0 | 1 | 1 |
| 14 |
N
Natero
natero.com
|
51 | 0 | 1 | 1 |
| 15 |
 Pendo
pendo.io
|
70 | 0 | 3 | 1 |
| 16 |
S
SmartKarrot
smartkarrot.com
|
34 | 0 | 4 | 1 |
| 17 |
 Airtable
airtable.com
|
80 | 0 | 0 | 0 |
| 18 |
 Akita
akitaapp.com
|
33 | 0 | 0 | 0 |
| 19 |
 Amplitude
amplitude.com
|
70 | 0 | 0 | 0 |
| 20 |
 Arrows
arrows.to
|
21 | 0 | 0 | 0 |
| 21 |
B
Bolstra
bolstra.com
|
9 | 0 | 0 | 0 |
| 22 |
C
CustomerSuccessBox
customersuccessbox.com
|
12 | 0 | 0 | 0 |
| 23 |
 Dock
dock.us
|
51 | 0 | 0 | 0 |
| 24 |
 EverAfter
everafter.ai
|
16 | 0 | 0 | 0 |
| 25 |
 FROGED
froged.com
|
36 | 0 | 0 | 0 |
| 26 |
 GuideCX
guidecx.com
|
55 | 0 | 0 | 0 |
| 27 |
H
Hook
hook.app
|
0 | 0 | 0 | 0 |
| 28 |
 Mixpanel
mixpanel.com
|
93 | 0 | 0 | 0 |
| 29 |
 OnRamp
onramp.us
|
22 | 0 | 0 | 0 |
| 30 |
 Recapped
recapped.io
|
33 | 0 | 0 | 0 |
| 31 |
 Rocketlane
rocketlane.com
|
59 | 0 | 0 | 0 |
| 32 |
S
Salesmachine
salesmachine.io
|
34 | 0 | 0 | 0 |
| 33 |
S
Skalin
skalin.com
|
0 | 0 | 0 | 0 |
| 34 |
 Slack
slack.com
|
85 | 0 | 0 | 0 |
| 35 |
 Staircase AI
staircase.ai
|
36 | 0 | 0 | 0 |
| 36 |
S
StrikeDeck
strikedeck.com
|
31 | 0 | 0 | 0 |
| 37 |
 UserIQ
useriq.com
|
33 | 0 | 0 | 0 |
| 38 |
 Velaris
velaris.io
|
26 | 0 | 0 | 0 |
| 39 |
 ZapScale
zapscale.com
|
29 | 0 | 0 | 0 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 299 shared Customer Success Platforms prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
(LBA × Authority × TOM)^(1/3). Geometric mean is used so that any single weak metric pulls the overall score down, rather than being masked by strength elsewhere.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →