Customer Satisfaction (CSAT) Solutions
Solutions designed to capture CSAT scores through post-interaction surveys and aggregate results for service quality monitoring.
Qualtrics leads the Customer Satisfaction (CSAT) Solutions category in AI responses
Qualtrics is the most consistently-surfaced brand when users ask AI assistants about Customer Satisfaction (CSAT) Solutions, but not to the point of monopolising the conversation. Zendesk and a handful of others appear regularly, giving users a reasonable set of alternatives to compare. The top of this leaderboard is where most of the AI-driven traffic will go.
Brand Leaderboard All 39 Customer Satisfaction (CSAT) Solutions brands ranked
Ranked by overall AI Visibility Score (smoothed geometric mean of LBA, Authority, and TOM with an LBA-based floor on Authority and TOM, see methodology). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 Qualtrics
qualtrics.com
|
83 | 72 | 100 | 84 |
| 2 |
 Zendesk
zendesk.com
|
92 | 53 | 83 | 74 |
| 3 |
 SurveyMonkey
surveymonkey.com
|
77 | 42 | 88 | 66 |
| 4 |
 Delighted
delighted.com
|
69 | 52 | 75 | 65 |
| 5 |
 Medallia
medallia.com
|
80 | 32 | 90 | 62 |
| 6 |
 Typeform
typeform.com
|
80 | 18 | 55 | 44 |
| 7 |
 HubSpot
hubspot.com
|
92 | 9 | 59 | 40 |
| 8 |
 Intercom
intercom.com
|
84 | 21 | 32 | 39 |
| 9 |
 Freshworks
freshworks.com
|
86 | 13 | 30 | 33 |
| 10 |
 Hotjar
hotjar.com
|
83 | 8 | 24 | 27 |
| 11 |
 Google
google.com
|
66 | 7 | 21 | 23 |
| 12 |
 Jotform
jotform.com
|
74 | 7 | 12 | 21 |
| 13 |
 GetFeedback
getfeedback.com
|
66 | 7 | 15 | 20 |
| 14 |
 AskNicely
asknicely.com
|
70 | 7 | 10 | 19 |
| 15 |
 QuestionPro
questionpro.com
|
75 | 7 | 8 | 19 |
| 16 |
 Alchemer
alchemer.com
|
76 | 8 | 8 | 18 |
| 17 |
 InMoment
inmoment.com
|
74 | 7 | 7 | 18 |
| 18 |
 Nicereply
nicereply.com
|
63 | 6 | 11 | 18 |
| 19 |
 Survicate
survicate.com
|
73 | 7 | 7 | 18 |
| 20 |
 HappyOrNot
happy-or-not.com
|
69 | 7 | 7 | 17 |
| 21 |
 OpinionLab
opinionlab.com
|
58 | 6 | 6 | 15 |
| 22 |
 CustomerGauge
customergauge.com
|
58 | 6 | 6 | 14 |
| 23 |
 Retently
retently.com
|
57 | 6 | 6 | 14 |
| 24 |
 Sogolytics
sogolytics.com
|
54 | 5 | 5 | 14 |
| 25 |
 UseResponse
useresponse.com
|
55 | 5 | 5 | 14 |
| 26 |
 Wootric
wootric.com
|
54 | 5 | 5 | 14 |
| 27 |
 Customer Thermometer
customerthermometer.com
|
50 | 5 | 5 | 13 |
| 28 |
 SatisMeter
satismeter.com
|
49 | 5 | 5 | 13 |
| 29 |
 Satmetrix
satmetrix.com
|
51 | 5 | 5 | 13 |
| 30 |
 Simplesat
simplesat.io
|
51 | 5 | 5 | 13 |
| 31 |
 Zonka Feedback
zonkafeedback.com
|
50 | 5 | 5 | 13 |
| 32 |
 Forsta
forsta.com
|
48 | 5 | 5 | 12 |
| 33 |
 CheckMarket
checkmarket.com
|
43 | 4 | 4 | 11 |
| 34 |
 ClearlyRated
clearlyrated.com
|
41 | 4 | 4 | 11 |
| 35 |
 Listen360
listen360.com
|
37 | 4 | 4 | 10 |
| 36 |
 Pulse Insights
pulseinsights.com
|
33 | 3 | 3 | 9 |
| 37 |
 SurveySensum
surveysensum.com
|
34 | 3 | 3 | 9 |
| 38 |
 Feedier
feedier.com
|
26 | 3 | 3 | 7 |
| 39 |
 SmileBack
smileback.com
|
7 | 1 | 1 | 2 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 299 shared Customer Satisfaction (CSAT) Solutions prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
composite = ((LBA + 5)(Authority + 5)(TOM + 5))^(1/3) - 5. The floor keeps brands the model clearly recognises but doesn't yet recommend from collapsing to zero, while a single genuinely weak metric still pulls the composite down. Full methodology.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →