Customer Satisfaction (CSAT) Solutions
Solutions designed to capture CSAT scores through post-interaction surveys and aggregate results for service quality monitoring.
Qualtrics leads the Customer Satisfaction (CSAT) Solutions category in AI responses
Qualtrics is the most consistently-surfaced brand when users ask AI assistants about Customer Satisfaction (CSAT) Solutions, but not to the point of monopolising the conversation. Zendesk and a handful of others appear regularly, giving users a reasonable set of alternatives to compare. The top of this leaderboard is where most of the AI-driven traffic will go.
Brand Leaderboard All 39 Customer Satisfaction (CSAT) Solutions brands ranked
Ranked by overall AI Visibility Score (geometric mean of LBA, Authority, and TOM). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 Qualtrics
qualtrics.com
|
83 | 72 | 100 | 84 |
| 2 |
 Zendesk
zendesk.com
|
92 | 53 | 83 | 74 |
| 3 |
 SurveyMonkey
surveymonkey.com
|
77 | 42 | 88 | 66 |
| 4 |
 Delighted
delighted.com
|
69 | 52 | 75 | 65 |
| 5 |
 Medallia
medallia.com
|
80 | 32 | 90 | 61 |
| 6 |
 Typeform
typeform.com
|
80 | 18 | 55 | 43 |
| 7 |
 Intercom
intercom.com
|
84 | 21 | 32 | 38 |
| 8 |
 HubSpot
hubspot.com
|
92 | 9 | 59 | 37 |
| 9 |
 Google
google.com
|
66 | 7 | 21 | 21 |
| 10 |
 Jotform
jotform.com
|
74 | 4 | 12 | 16 |
| 11 |
 AskNicely
asknicely.com
|
70 | 2 | 10 | 11 |
| 12 |
 Hotjar
hotjar.com
|
83 | 1 | 24 | 10 |
| 13 |
 Nicereply
nicereply.com
|
63 | 1 | 11 | 9 |
| 14 |
 Survicate
survicate.com
|
73 | 3 | 1 | 7 |
| 15 |
 Freshworks
freshworks.com
|
86 | 0 | 14 | 2 |
| 16 |
 GetFeedback
getfeedback.com
|
66 | 0 | 15 | 2 |
| 17 |
 InMoment
inmoment.com
|
74 | 0 | 7 | 2 |
| 18 |
 QuestionPro
questionpro.com
|
75 | 0 | 8 | 2 |
| 19 |
 Alchemer
alchemer.com
|
76 | 0 | 1 | 1 |
| 20 |
 CustomerGauge
customergauge.com
|
58 | 0 | 3 | 1 |
| 21 |
 CheckMarket
checkmarket.com
|
43 | 0 | 0 | 0 |
| 22 |
 ClearlyRated
clearlyrated.com
|
41 | 0 | 0 | 0 |
| 23 |
 Customer Thermometer
customerthermometer.com
|
50 | 0 | 0 | 0 |
| 24 |
 Feedier
feedier.com
|
26 | 0 | 0 | 0 |
| 25 |
 Forsta
forsta.com
|
48 | 0 | 0 | 0 |
| 26 |
 HappyOrNot
happy-or-not.com
|
69 | 0 | 0 | 0 |
| 27 |
 Listen360
listen360.com
|
37 | 0 | 0 | 0 |
| 28 |
 OpinionLab
opinionlab.com
|
58 | 0 | 0 | 0 |
| 29 |
 Pulse Insights
pulseinsights.com
|
33 | 0 | 0 | 0 |
| 30 |
 Retently
retently.com
|
57 | 0 | 0 | 0 |
| 31 |
 SatisMeter
satismeter.com
|
49 | 0 | 0 | 0 |
| 32 |
 Satmetrix
satmetrix.com
|
51 | 0 | 0 | 0 |
| 33 |
 Simplesat
simplesat.io
|
51 | 0 | 0 | 0 |
| 34 |
 SmileBack
smileback.com
|
7 | 0 | 0 | 0 |
| 35 |
 Sogolytics
sogolytics.com
|
54 | 0 | 0 | 0 |
| 36 |
 SurveySensum
surveysensum.com
|
34 | 0 | 0 | 0 |
| 37 |
 UseResponse
useresponse.com
|
55 | 0 | 0 | 0 |
| 38 |
 Wootric
wootric.com
|
54 | 0 | 0 | 0 |
| 39 |
 Zonka Feedback
zonkafeedback.com
|
50 | 0 | 0 | 0 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 299 shared Customer Satisfaction (CSAT) Solutions prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
(LBA × Authority × TOM)^(1/3). Geometric mean is used so that any single weak metric pulls the overall score down, rather than being masked by strength elsewhere.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →