Contact Center Software
Enterprise-grade systems for managing high-volume voice and digital interactions, workforce management, and analytics across channels.
Genesys is the default answer in AI responses for Contact Center Software
Genesys and NICE together dominate AI responses for Contact Center Software. Both brands consistently surface unprompted, with the model treating them as the default answers for most category queries. Brands outside the top two face a structural disadvantage: users are usually given these two before the model even considers alternatives.
Brand Leaderboard All 39 Contact Center Software brands ranked
Ranked by overall AI Visibility Score (geometric mean of LBA, Authority, and TOM). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 Genesys
genesys.com
|
86 | 83 | 100 | 89 |
| 2 |
 NICE
nice.com
|
86 | 73 | 100 | 86 |
| 3 |
 Five9
five9.com
|
81 | 50 | 88 | 71 |
| 4 |
 Talkdesk
talkdesk.com
|
74 | 41 | 82 | 63 |
| 5 |
 Zendesk
zendesk.com
|
87 | 23 | 50 | 46 |
| 6 |
 Amazon
amazon.com
|
82 | 6 | 67 | 31 |
| 7 |
 Aircall
aircall.io
|
73 | 6 | 20 | 21 |
| 8 |
 Salesforce
salesforce.com
|
85 | 2 | 20 | 16 |
| 9 |
 Twilio
twilio.com
|
83 | 2 | 4 | 8 |
| 10 |
 Verint
verint.com
|
72 | 9 | 0 | 6 |
| 11 |
 Cisco
cisco.com
|
74 | 0 | 40 | 3 |
| 12 |
 Webex
webex.com
|
77 | 0 | 37 | 3 |
| 13 |
 Avaya
avaya.com
|
65 | 0 | 22 | 2 |
| 14 |
 CloudTalk
cloudtalk.io
|
68 | 0 | 7 | 2 |
| 15 |
 Intercom
intercom.com
|
83 | 0 | 7 | 2 |
| 16 |
 Calabrio
calabrio.com
|
70 | 2 | 0 | 1 |
| 17 |
 Freshworks
freshworks.com
|
71 | 0 | 1 | 1 |
| 18 |
 Sprinklr
sprinklr.com
|
71 | 0 | 0 | 1 |
| 19 |
 8x8 Meet
8x8.com
|
36 | 0 | 0 | 0 |
| 20 |
 Alvaria
alvaria.com
|
45 | 0 | 0 | 0 |
| 21 |
 Anywhere365
anywhere365.io
|
49 | 0 | 0 | 0 |
| 22 |
 Bright Pattern
brightpattern.com
|
59 | 0 | 0 | 0 |
| 23 |
C
ComputerTalk
computertalk.com
|
36 | 0 | 0 | 0 |
| 24 |
 Content Guru
contentguru.com
|
57 | 0 | 0 | 0 |
| 25 |
 Dialpad Sell
dialpad.com
|
62 | 0 | 0 | 0 |
| 26 |
 Dixa
dixa.com
|
59 | 0 | 0 | 0 |
| 27 |
 eGain
egain.com
|
72 | 0 | 0 | 0 |
| 28 |
 Enghouse Interactive
enghouseinteractive.com
|
62 | 0 | 0 | 0 |
| 29 |
 Glia
glia.com
|
69 | 0 | 0 | 0 |
| 30 |
 Luware
luware.com
|
43 | 0 | 0 | 0 |
| 31 |
 Mitel
mitel.com
|
71 | 0 | 0 | 0 |
| 32 |
 Nextiva
nextiva.com
|
70 | 0 | 0 | 0 |
| 33 |
 Odigo
odigo.com
|
43 | 0 | 0 | 0 |
| 34 |
 Puzzel
puzzel.com
|
50 | 0 | 0 | 0 |
| 35 |
 RingCentral Video
ringcentral.com
|
51 | 0 | 0 | 0 |
| 36 |
 UJET
ujet.cx
|
57 | 0 | 0 | 0 |
| 37 |
 Uniphore
uniphore.com
|
65 | 0 | 0 | 0 |
| 38 |
 Vocalcom
vocalcom.com
|
44 | 0 | 0 | 0 |
| 39 |
 Zoom Workplace
zoom.com
|
64 | 0 | 0 | 0 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 299 shared Contact Center Software prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
(LBA × Authority × TOM)^(1/3). Geometric mean is used so that any single weak metric pulls the overall score down, rather than being masked by strength elsewhere.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →