Cloud Telephony Services
Hosted voice and SIP trunking services that provide scalable phone infrastructure, call recording, and integration with business applications.
RingCentral Video leads the Cloud Telephony Services category in AI responses
RingCentral Video is the most consistently-surfaced brand when users ask AI assistants about Cloud Telephony Services, but not to the point of monopolising the conversation. Zoom Workplace and a handful of others appear regularly, giving users a reasonable set of alternatives to compare. The top of this leaderboard is where most of the AI-driven traffic will go.
Brand Leaderboard All 37 Cloud Telephony Services brands ranked
Ranked by overall AI Visibility Score (smoothed geometric mean of LBA, Authority, and TOM with an LBA-based floor on Authority and TOM, see methodology). Click any brand for the full report.
| # | Brand | LBA | Authority | TOM | Overall |
|---|---|---|---|---|---|
| 1 |
 RingCentral Video
ringcentral.com
|
61 | 78 | 100 | 78 |
| 2 |
 Zoom Workplace
zoom.com
|
78 | 36 | 90 | 63 |
| 3 |
 Dialpad Sell
dialpad.com
|
63 | 34 | 74 | 54 |
| 4 |
 Nextiva
nextiva.com
|
73 | 12 | 76 | 42 |
| 5 |
 Vonage
vonage.com
|
71 | 9 | 66 | 37 |
| 6 |
 Microsoft
microsoft.com
|
80 | 8 | 53 | 35 |
| 7 |
 Twilio
twilio.com
|
86 | 42 | 10 | 35 |
| 8 |
 Aircall
aircall.io
|
71 | 16 | 16 | 27 |
| 9 |
 GoTo
goto.com
|
68 | 7 | 21 | 23 |
| 10 |
 Genesys
genesys.com
|
91 | 9 | 9 | 22 |
| 11 |
 Ooma Office
ooma.com
|
56 | 6 | 26 | 22 |
| 12 |
 Telnyx
telnyx.com
|
75 | 14 | 7 | 22 |
| 13 |
 Grasshopper
grasshopper.com
|
64 | 6 | 17 | 21 |
| 14 |
 Five9
five9.com
|
78 | 8 | 8 | 19 |
| 15 |
 Bandwidth
bandwidth.com
|
70 | 7 | 7 | 17 |
| 16 |
 Talkdesk
talkdesk.com
|
71 | 7 | 7 | 17 |
| 17 |
 CloudTalk
cloudtalk.io
|
58 | 6 | 9 | 16 |
| 18 |
 JustCall
justcall.io
|
67 | 7 | 7 | 16 |
| 19 |
 CallTower
calltower.com
|
61 | 6 | 6 | 15 |
| 20 |
 OpenPhone
openphone.com
|
59 | 6 | 6 | 15 |
| 21 |
 Plivo
plivo.com
|
63 | 6 | 6 | 15 |
| 22 |
 VirtualPBX
virtualpbx.com
|
60 | 6 | 6 | 15 |
| 23 |
 Broadvoice
broadvoice.com
|
50 | 5 | 5 | 13 |
| 24 |
 Flowroute
flowroute.com
|
51 | 5 | 5 | 13 |
| 25 |
 net2phone
net2phone.com
|
54 | 5 | 5 | 13 |
| 26 |
 Ringover
ringover.com
|
51 | 5 | 5 | 13 |
| 27 |
 8x8 Meet
8x8.com
|
49 | 5 | 5 | 12 |
| 28 |
 Wildix
wildix.com
|
47 | 5 | 5 | 12 |
| 29 |
 Intermedia AnyMeeting
intermedia.com
|
41 | 4 | 4 | 11 |
| 30 |
 VoIPstudio
voipstudio.com
|
41 | 4 | 4 | 11 |
| 31 |
 Natterbox
natterbox.com
|
37 | 4 | 4 | 10 |
| 32 |
 Fusion Connect
fusionconnect.com
|
35 | 3 | 3 | 9 |
| 33 |
 NUACOM
nuacom.com
|
33 | 3 | 3 | 9 |
| 34 |
 Voiceflex
voiceflex.com
|
32 | 3 | 3 | 9 |
| 35 |
 ClearlyIP
clearlyip.com
|
28 | 3 | 3 | 8 |
| 36 |
 Momentum
gomomentum.com
|
27 | 3 | 3 | 7 |
| 37 |
 SIP.US
sip.us
|
26 | 3 | 3 | 7 |
How is this calculated? Methodology
Every brand in this leaderboard is scored against the same set of 287 shared Cloud Telephony Services prompts. The same prompts, same model, same iterations. So differences in scores reflect actual differences in AI visibility, not differences in measurement.
Overall AI Visibility Score
composite = ((LBA + 5)(Authority + 5)(TOM + 5))^(1/3) - 5. The floor keeps brands the model clearly recognises but doesn't yet recommend from collapsing to zero, while a single genuinely weak metric still pulls the composite down. Full methodology.
Shared industry prompts
Latent Brand Association (LBA)
quality × meta × stability × share × recognition × 100. Read the full LBA methodology →